SC gold cancellation

[Frankfaust]

What I got:


Hi Frank,

Thank you for contacting Customer Support in regards to Super Coach.

The Super Coach season ran until 29 August 2016 this year so the pass would no longer be valid; please be aware that these are seasonal passes rather than 12 month subscriptions.

Please do not hesitate to let us know if there is anything else we can assist you with by replying to this email or calling 1300 696 397.

?

Kind Regards,
Bernadette



News Corp Australia, Customer Support Team

[shaker]

What I got:


Hi Frank,

Thank you for contacting Customer Support in regards to Super Coach.

The Super Coach season ran until 29 August 2016 this year so the pass would no longer be valid; please be aware that these are seasonal passes rather than 12 month subscriptions.

Please do not hesitate to let us know if there is anything else we can assist you with by replying to this email or calling 1300 696 397.

?

Kind Regards,
Bernadette



News Corp Australia, Customer Support Team

If that was true the email would have said expired not cancelled they are just covering there butts plus not everyone got there's cancelled , most people won't even realize until they try and use it next year

[Frankfaust]

I've sent a follow-up saying what about next years access to pre-season prices and such.

I'll post any response.

[shaker]

I've sent a follow-up saying what about next years access to pre-season prices and such.

I'll post any response.

They are trying to change the rules mid subscription anyway they told me they were sending a $25 gift card but have not got it yet haha , if I do I will post

[quinny88]

Anything further on this? I got the cancellation email too which I dont really care about but I do want early access to the 2017 team picker

[Frankfaust]

Nothing yet. They ain't quick.

[Frankfaust]

Hi Frank,

Thank you for your response.

All of your details will remain on our systems and we will absolutely let you know when you can resubscribe for Super Coach Gold. This will ususally take place in late January.

Please let us know if we are able to assist you in any other way by replying to this email.

Kind Regards,
Bernadette

News Corp Australia, Customer Support Team

[quinny88]

The team picker and new prices are released in December so will be curious to see if we still get access to that

[Frankfaust]

Hi Frank,

Thank you for your reply.

The early access will still be available to you before the season commences.

In previous years the Gold Pass would just expire so you would not have been notified; as there are some players who have recurring payments it was decided that to ensure our customers were not overcharged, we would stop the pass at the end of the season.

There will be no changes to your access for next year as this is the only thing that has been changed.

If you have any further queries, or if we have misunderstood your query, please call us on 1300 696 397.

Kind Regards,
Bernadette

News Corp Australia, Customer Support Team

[shaker]

Just an update I did receive the $25 gift card they promised so I taking from that I will have to subscribe to SC gold if I want early access if not it looks like I have had a small win  :)

[Hawks007]

this is what happened to me


Your SuperCoach GOLD - AFL Season Pass has been cancelled.
If you require further assistance, the FAQs on your My Account page should be able to help. Otherwise, please call us on 1300 696 397 Monday to Friday 7:30am to 6:00pm and Saturday 7:30am to 11:30am (AEST).
Kind regards,
The SuperCoach Customer Support Team
--------------------

Hi Michael,

Thank you for contacting Customer Support in regards to Super Coach Gold.

As soon as the pricing becomes available there should be an email sent to advise you.  We will always try to keep our members apprised of any upcoming changes and releases.

Please do not hesitate to let us know if we can assist you with anything else by replying to this email or calling 1300 696 397.
?
Kind Regards,
Bernadette

News Corp Australia, Customer Support Team


------------------------------
From: skishe@optusnet.com.au
Sent: 3/09/2016 9:58 AM
To: contactus.australian@news.com.au
Cc:
Subject: USS Customer Contact Us Request
Customer

Customer Name: Michael Jenkins





Enquiry: Payment, Refund or Renewal Query


Enquiry Details:

Hi Super Coach Team , As my SC Gold for 2016 has just been cancelled by SC via an email dated Fri 2/09/2016 2:58 PM , as the season is over will all Super Coach Gold members including myself receive later this year advanced prices approximately in December for the 2017 AFL footy season please ? Thank you for your help . Kind Regards, Michael Jenkins todays date.. 3/9/2016


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You received this message because you are subscribed to the Google Groups "ContactUs Australian" group.
To unsubscribe from this group and stop receiving emails from it, send an email to contactus.australian+unsubscribe@news.com.au.
------------------------------
From: no-reply@news.com.au
Sent: 3/09/2016 9:59 AM
To: skishe@optusnet.com.au
Cc:
Subject: Your enquiry has been received.
Dear Valued Customer,

Thank you for your email.

A case has been created for you, Case Number ########


One of our Customer Sales and Service Representatives will be in touch shortly.


Thank you,
News Corp Australia, Customer Support Team


---------------
i rang above number today , pressed 4 . 6  then JAMES went through my details and said he will put me on hold and check with his sports dept as to why was i cancelled re SC GOLD  and will SC GOLD members be receiving early player prices in DECEMBER 2016  like previous years and he replied after he spoke to the sports dept
James to me 
All SC 2016 Gold members have had their memberships cancelled after the SC " season " as has what happened in previous years ( i queried him and said i dont remember it being cancelled early before ) .
James then said as soon as the 2017 SC players prices are confirmed " all " SC Gold members from the 2016 season will receive an email telling them they will be able to access and or buy the 2017 SC Gold on their SC site and it may be in LATE November or December this year .He said we the SC Gold members of 2016 will receive early access to the 2017 prices before anyone else that isnt on SC Gold.

[Sabretooth Tigers]

 :-\ :o ::) ???`


I subscribe to H/S digital with weekend delivery at a cost of $28 every 4 weeks. For this I appear to get SC Gold thrown in and nothing expires so long as I pay the $28 on time. I haven't had anything cancelled and SC Gold links up automatically. Hope this helps somebody as this is by far the best footy forum in existence. Cheers.

                                                                                               :-\ ??? :) ;)

[Ringo]

:-\ :o ::) ???`


I subscribe to H/S digital with weekend delivery at a cost of $28 every 4 weeks. For this I appear to get SC Gold thrown in and nothing expires so long as I pay the $28 on time. I haven't had anything cancelled and SC Gold links up automatically. Hope this helps somebody as this is by far the best footy forum in existence. Cheers.

                                                                                               :-\ ??? :) ;)

I have automatically with my digital subscription to Courier Mail in Qld and nothing has changed for me.